Key Responsibilities

• Process incoming orders in the system and ensure accurate data entry.
• Contact customers to confirm order details and obtain any missing information.
• Review orders and perform validation in line with approved policies and procedures.
• Track and follow up on orders step by step, coordinating with relevant departments until completion.
• Review financing applications and ensure they meet all requirements and conditions.
• Submit financing requests to funding entities and follow up on their status until a decision is issued.
• Clearly explain policies and procedures related to orders and financing to customers.
• Handle notes, discrepancies, or missing items and re-coordinate with customers when needed.
• Ensure all required documents and system requirements are completed before closing.
• Close completed orders in the system and document all actions taken.
• Maintain high service quality and operational accuracy.

Required Skills & Qualifications

• High attention to detail in data entry and review
• Strong customer communication skills
• Ability to manage and follow up on multiple orders simultaneously
• Understanding of operational processes and financing procedures
• Proficiency in systems and computer applications
• Problem-solving skills and quick decision-making
• Strong organization and time management skills
• Demonstrates flexibility and the ability to adapt to changes in a way that serves business needs and goals