???? CM TL (Customer Support / Customer Care Team Lead / Supervisor)
???? What You’ll Do:???? Lead and coach a team of advisors to consistently deliver high-quality customer service.???? Monitor team performance, provide regular feedback, and support skill development and continuous improvement.???? Oversee the implementation of SOPs and ensure service standards are met or exceeded.???? Analyze student progress and teaching quality data to identify trends, address issues, and optimize learning outcomes.????️ Handle escalated cases and guide the team in delivering effective solutions while maintaining high customer satisfaction.???? Coordinate with cross-functional teams (Academic, Sales, etc.) to support business goals and student success.???? Prepare performance reports and recommend service enhancements based on data and frontline insights.

???? Requirements:???? Bachelor’s degree or above.???? Minimum 3 years of experience in customer service or education-related roles, including at least 1 year in a leadership or supervisory position.???? Professional proficiency in English, both written and spoken.????️ Strong leadership, communication, and problem-solving skills.❤️ Customer-focused mindset with a passion for education and team development.

???? Work Schedule & Location:???? Location:Maadi, Cairo (on-site position)???? Schedule:Sunday to Thursday: 12:00 PM – 9:00 PM (includes a 1 hour and 15 min break) Saturday: 12:00 PM – 4:00 PMFriday: Day off

???? Apply Now:???? Send your resume to: [Click to show email]???? Or reach out via Whats App: 01205576575