Company Description
RAYA Customer Experience (RAYA CX) has been delivering next-generation BPO and customer experience management services since 2001 to clients spanning North America, Europe, the Middle East, and Africa. Partnering with Fortune 1000 companies across various industries, RAYA CX leverages advanced technology, robust strategies, and innovation to deliver integrated business process outsourcing solutions. Operating globally from highly skilled labor markets, RAYA CX is dedicated to continuous improvement to ensure exceptional customer experiences.
Role Description
We are seeking fluent Dutch Speakers for an on-site, full-time role at our Giza location. Day-to-day responsibilities include assisting customers with inquiries and providing excellent support, resolving technical or service-related issues, and ensuring customer satisfaction. The role requires effective communication to address client needs professionally in a fast-paced environment.
Qualifications
Fluency in Dutch and proficiency in English (both written and verbal communication skills are essential). Strong customer service and problem-solving skills in handling inquiries and resolving issues accurately. Technical aptitude to assist with troubleshooting and technical support queries. Effective time management and the ability to work under pressure in a dynamic environment. Proficiency in using software tools and familiarity with CRM systems is a plus. Previous experience in customer service, call centers, or similar roles is an advantage. A positive and professional attitude with a focus on delivering exceptional customer experiences.