Company Description

RAYA Customer Experience (RAYA CX) specializes in next-generation BPO and customer experience management solutions, serving clients from diverse industries globally. Operating since 2001, RAYA CX has built a reputation as the trusted partner for customer service, technical support, and global services for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. Leveraging competitive, skilled talent from key labor markets, RAYA CX delivers integrated outsourcing solutions enhanced by advanced technology, innovative strategies, and a strong commitment to continuous improvement.

Role Description

This is a full-time, on-site role for a Customer Service Agent based in Qesm El Maadi. The Customer Service Agent will handle customer inquiries and concerns, providing effective support and ensuring satisfaction. Daily tasks include addressing customer questions, resolving issues promptly, delivering high-quality service, and supporting a positive customer experience. The role involves working collaboratively within a team-oriented environment to meet performance goals and enhance client satisfaction.

Qualifications

Strong skills in Customer Service, Customer Support, and maintaining Customer Satisfaction Proficiency in providing exceptional Customer Experience and managing Customer Service Representatives when necessary Excellent verbal and written communication skills Ability to work collaboratively in a team-oriented setting Proven problem-solving and multitasking capabilities Previous experience in customer-facing roles or call center environments is a plus Proficiency in using customer support software and CRM tools is an advantage High school diploma or equivalent; further education in a related field is preferred