To lead, inspire and motivate Store teams to achieve top and Net profitability targets and deliver the highest levels of customer service across store . To develop and implement a robust process to monitor and improve all store activities for the allocated area.
Responsibilities
Lead, inspire and motivate store teams to achieve top line target and front end margins Monitor and review all store activities against pre-determined targets that are set as per the AOP including productivity increase & improving efficiency Checking the display and merchandising of stock (e.g. correctness of price ticket) Ensure that the prices changes are updated and reflected correctly on the merchandise Ensure the store is operating as an independent profit center focusing on closely managing both the sales and the expenditure of the store Ensure that the stocks/merchandise are received on time at the floor from inventory Controlling and reducing shrinkage. Checking security of merchandise on floor by conducting PI counts on a regular basis and variance reconciliation Ensuring display logic and implementation of planogram and ensuring the functionality of display merchandise Tracking the conversion rates at the department level/individual level Responsible for handling and resolving escalated customer complaints and queries Responsible for tracking and resolving queries pertaining to returns from customer care, location transfer of merchandise/SKU’s, Brand Promise and customer deliveries Monitor product availability for any in store promotions. campaigns, reporting any shortfalls to the area manager Training & Succession planning of the team members Timely communication and submission of reports on Productivity, Roster, Leave Planning etc. Check staff’s grooming/discipline and punctuality Adherence to the checklists and processes (staff discount policy, store opening/closing etc.) MAMR adherence Conducting One O Ones on a regular basis
Qualifications
3+ years of experience in Retail Electronics background and 1 year of people management Retail Management Customer Focus, Result Orientation, Team Work, Leading People, Communication, Business Acumen, Problem Solving