Jobs / Jobs For Faculty Of Commerce Graduates English / Customer Care Professional
On-site Full Time
Virtual Worker Now -
Egypt , Cairo
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Virtual Worker Now
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Job Details

Employment Full Time
Category Marketing
Industry Outsourcing/Offshoring
Virtual Worker Now is hiring a Customer Support & Order Management Specialist (US Market)
Job responsibilities: - Respond to customer support tickets quickly, professionally, and in a friendly manner- Handle customer requests related to orders, returns, and general inquiries- Manage an average of 4–5 tickets per day initially, with volume expected to scale significantly by March- Communicate directly with SHEIN to track order status and resolve fulfillment issues- Provide accurate updates to customers regarding their orders and returns- Identify opportunities to upsell or cross-sell when appropriate, without compromising customer experience
Qualifications:- Previous experience in customer support, e-commerce, or order management- Fluent English speaker- Experience with upselling or revenue-driven support is a strong plus- Highly organized, responsive, and comfortable working with external partners

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Egypt, Cairo
Outsourcing/Offshoring
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