About Marsh McLennan

Marsh McLennan is a global leader in professional services, specializing in risk, strategy, and people advisory. With a presence in over 130 countries, we are dedicated to helping clients navigate complex challenges and seize opportunities in an ever-evolving business landscape. Our commitment to excellence, innovation, and integrity drives us to deliver unparalleled value to our clients and communities worldwide.

Our Core Values:

· Client Centricity: We prioritize our clients’ needs and strive to exceed their expectations in every interaction.

· Integrity: We conduct our business with the highest ethical standards, fostering trust and transparency.

· Excellence: We pursue continuous improvement and deliver superior results through expertise and dedication.

· Collaboration: We believe in the power of teamwork and diverse perspectives to drive innovation.

· Innovation: We embrace change and encourage creative solutions to meet evolving client demands.

Diversity, Equity & Inclusion:

At Marsh McLennan, we are committed to cultivating a diverse and inclusive workplace where every employee feels valued, respected, and empowered. We recognize that diversity fuels innovation and enhances our ability to serve clients effectively. Our inclusive culture supports equal opportunities for growth and development for all team members.

Position Summary:

The Client Relationship Management - Coordinator will be a key contributor to our Employee Health and Benefits department, focusing on strengthening client relationships through exceptional service and insightful analysis. This role requires a proactive, detail-oriented professional who can collaborate across departments to ensure client satisfaction and operational excellence. The successful candidate will leverage data-driven insights to support strategic decision-making and continuous improvement in client engagement.

Key Responsibilities:

· Client Support: Serve as a dedicated point of contact for clients, promptly addressing inquiries, resolving issues, and ensuring a seamless and positive client experience.

· Data Analysis: Conduct comprehensive analysis of client data and feedback to identify patterns, trends, and opportunities for enhancing service delivery and client engagement.

· Reporting: Develop and present detailed reports on client satisfaction metrics, account performance, and relationship health to senior management and relevant stakeholders.

· Cross-Functional Collaboration: Work closely with sales, marketing, operations, and other internal teams to align client needs with company products, services, and strategic initiatives.

· Process Improvement: Identify inefficiencies and recommend process enhancements to optimize client relationship management workflows and increase operational effectiveness.

· Documentation: Maintain meticulous records of client interactions, feedback, and follow-up actions within the CRM system to ensure accountability and continuity.

· Market Research: Stay abreast of industry trends, competitor activities, and best practices in client relationship management to inform strategic planning and innovation.

Qualifications:

· Bachelor’s degree from an accredited university

· Insurance background is a must

· 1-5 years of relevant experience in client relationship management, customer service, or a related analytical role.

· Strong analytical and critical thinking skills, with the ability to interpret complex data and derive actionable insights.

· Exceptional verbal and written communication skills, capable of building rapport and influencing stakeholders at all levels.

· Proficiency in CRM platforms and Microsoft Office Suite (Excel, PowerPoint, Word).

· Ability to work independently and collaboratively in a fast-paced, dynamic environment.

· Excellent organizational skills with a keen eye for detail and accuracy.

What We Offer:

· Competitive salary and comprehensive benefits package tailored to support your well-being and professional growth.

· Access to continuous learning opportunities and career advancement within a global, reputable organization.

· A vibrant, inclusive, and supportive workplace culture that values diversity, innovation, and employee engagement.

· The opportunity to contribute to meaningful projects that impact clients and communities worldwide.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.