Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About this Role
We are seeking a Data Analyst who will support DLM customers within Vodafone Enterprise by delivering clear, reliable and actionable analysis. The individual will maintain accurate inventory data, provide KPI reporting, perform customer‑specific reviews, and identify issues that may affect service performance or revenue. This role requires strong analytical capability, excellent communication skills, and the ability to manage multiple priorities in a collaborative and fast‑paced environment.
What you will do
- Gather, cleanse and consolidate data from various sources to present an accurate view of the current inventory status.
- Produce weekly asset reports detailing managed asset status and highlighting pending requests.
- Perform in‑depth analysis to detect process failures and notify relevant teams for timely resolution.
- Lead weekly inventory review sessions with customers and internal partners, including RAG status reporting.
- Prepare weekly and monthly NMR conformance and disconnection reports.
- Manage ad‑hoc customer requests, validate upgrade and bulk requests, and respond promptly to data or reporting enquiries.
Who you are
- Strong analytical thinker with excellent problem‑solving and presentation skills.
- Skilled at coordinating multiple activities within defined timeframes while maintaining high-quality standards.
- Motivated, proactive and committed to continuous improvement.
- Knowledgeable in customer information and data management systems, with an ability to link technical insights to business impact.
- Effective communicator in both Arabic and English, with strong verbal and written skills.
- Advanced user of MS Office applications including Excel, Access, PowerPoint and SharePoint.
- Experienced in Python and capable of creating dashboards using Power BI.
- Minimum of 3 years’ experience in data analysis and at least 6 years in a broader business context.
- Experienced in virtual working environments, quality management, and process management.
- Capable of preparing clear technical documentation, including standards, procedures and operational guides.
- Able to use data analysis tools to derive insights that support informed decision‑making.
Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's in it for you
- Opportunities to work with diverse global teams across Vodafone Enterprise.
- Exposure to complex datasets and enterprise‑level reporting frameworks.
- A collaborative environment that encourages continuous learning and innovative thinking.
- Engagement in impactful initiatives that support service performance and customer satisfaction.
What skills you will learn
- Enhanced proficiency in data modelling, automation and dashboard development.
- Strengthened communication and stakeholder management skills through customer‑facing interactions.
- Broader understanding of enterprise asset management processes and digital operational frameworks.
- Improved capability in quality management and process optimisation.
VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.
#JDEnhancedByTARAFollow us on social media and #StayConnected
- LinkedIn: https://www.linkedin.com/company/vois/
- Facebook: https://www.facebook.com/voisglobal
- Instagram: https://www.instagram.com/voisglobal/
You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2