Job Purpose

• Responsible for managing employee benefits programs, with a primary focus on telecommunications services and medical insurance administration. The role ensures accurate coordination with service providers, effective employee support, and compliance with internal policies and service-level agreements.

Key Responsibilities
 Employee Benefits Administration:

• Manage and administer employee mobile lines and telecommunications services in coordination with the telecom provider.
• Handle employee requests related to mobile plans, new lines, cancellations, upgrades, and billing issues.
• Ensure accurate tracking and documentation of all telecom-related transactions.

Medical Insurance Management:

• Coordinate with the medical insurance provider regarding enrollment, deletions, and updates.
• Handle medical insurance claims, approvals, and follow-ups.
• Support employees with medical coverage inquiries and resolve related issues efficiently.  

Vendor & Service Provider Coordination:

• Act as the main point of contact with telecom and medical insurance providers.
• Monitor service quality and ensure adherence to agreed SLAs.
• Escalate and resolve issues professionally and in a timely manner.

Reporting & Documentation:

• Maintain accurate records for benefits, insurance data, and service requests.
• Prepare periodic reports related to benefits utilization and service performance.
• Ensure confidentiality and data accuracy at all times.