Jobs / Engineering Jobs / Senior System Engineer
Full Time
شركة وادي العقول لحلول الاعمال -
Egypt , Cairo
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شركة وادي العقول لحلول الاعمال
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Job Details

Experience 3 to 5 years
Salary Confidential
Employment Full Time
Gender Male
Education Bachelor's Degree","translations":{"name":{"ar":"درجة البكالوريوس","en":"Bachelor's Degree
Category Information Technology
Industry Information Technology and Services

Core Responsibilities

  • Infrastructure Management: Build, maintain, and troubleshoot company infrastructure (servers, networks, virtualization).
  • Deployment: Install and configure company products at customer sites (onsite or remote).
  • Support & Troubleshooting:
  • Could you provide 2nd-level support for partners after implementation?
  • Handle helpdesk tickets and escalate to the 3rd level when needed.
  • Documentation: Create environment diagrams, installation/configuration guides, FAQs, and knowledge bases.
  • Training: Deliver technical training to clients.
  • Collaboration: Coordinate with project managers and technical teams for smooth deployments.
  • Monitoring & Automation: Automate system monitoring tasks using standard tools.
  • Customer Engagement: Communicate professionally via email, phone, and chat.

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About شركة وادي العقول لحلول الاعمال
Egypt, Cairo
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