Job Description

•  Maintaining computer networks and systems, including software, routers, and other physical hardware.
• Provides support for WAN and LAN network connectivity or related network issues for the user community.
•  Configure network devices as directed
• Troubleshoot the network services (printing, email service, Internet access, and file sharing).
• Analyzes network activity and network problems to discover and prevent systematic errors.
• Apply and implement visualization Technologies on different platforms and applications (VMware, Hyper-V).
• Backup and restore users' files. Install, manage, and configure server backup solutions.
  
• Handles Exchange, Office 365 Mailboxes, and Archives.
• Run scripts and programs that automate repetitive tasks and data transfer on IT-related systems/Tools.
• Ensure timely solution of all first-level problems with minimum supervision
• Working with employees to identify computer problems and advising on the solution
• Assist with the installation of new hardware and software
• Test new products, run regular maintenance checks, and keep up to date with information security issues
• Train employees across multiple departments on network operations, including log-in
• procedures, network management software, permissions, printing issues, security, and use of software.
• Assist in IT technical support for local and remote users.

Job Requirements

• Bachelor's degree in computer science or a related field.
• 3+ years of experience working in the IT field
• Experience in data center virtualization (VMware & Hyper-V)
  
• Experience with network (LAN, WAN) installation, configuration, and analysis
• Experience in Exchange and Office 365
• Good knowledge of Cloud Solution (Azure and AWS) and HV service
• Experience in data backup/recovery systems.
• Experience with Software and hardware installation
• Knowledge in Windows Server, antivirus, and Firewall fundamentals
• Very Good Knowledge of MCSA and MCSE certifications is preferred.
• Ability to work under pressure
• Ability to handle multitasking in a timely manner
• Excellent communication skills
• Very good research and problem-solving skills
• Excellent firewall knowledge (Sophos, FortiGate, etc.)
• Good Knowledge of web applications, load balancers
• Good knowledge of VoIP solutions
• Good knowledge of Linux OS
• Flexibility to work a variety of shifts