Company Description Sutherland specializes in utilizing advanced technologies such as Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics to drive digital transformation for global brands. We offer market-leading technologies and business process excellence to enhance critical business operations and customer experiences. Through our Digital Engineering services, we provide innovative and scalable solutions, empowering businesses with digital outcomes. Sutherland is known for its 363 unique inventions and AI-based patents that contribute to our distinctive value proposition. Role Description This is a full-time on-site role for a Customer Service (English) position located in New Cairo. The Customer Service Representative will be responsible for handling customer inquiries and complaints via phone, ensuring customer satisfaction, and maintaining high standards of phone etiquette and customer experience. Daily tasks will include providing timely and accurate information, resolving issues, and ensuring a positive customer experience. Qualifications Customer Support and Customer Service skills Customer Satisfaction and Customer Experience skills Phone Etiquette skills Excellent communication skills in English Ability to work on-site in New Cairo Prior experience in customer service is an advantage