Job Overview

We are seeking a motivated Operation Assistant to join our International Freight Forwarding team in Egypt. This internship-style role offers hands-on exposure to global logistics operations, helping coordinate shipments, support customer service, and contribute to process improvements within a dynamic, fast-paced environment. The ideal candidate is detail-oriented, proactive, and eager to develop a career in international freight forwarding and supply chain management.

About the Company

We are a reputable international freight forwarder specializing in end-to-end logistics solutions for global trade. Our services include air and ocean freight, customs clearance, warehousing, consolidation, and gateway operations. With a focus on reliability, compliance, and customer satisfaction, we empower clients to move goods efficiently and securely across borders.

Key Responsibilities and Duties

• Assist with daily shipment processing, data entry, and documentation for air, ocean, and multimodal shipments.
• Coordinate with carriers, suppliers, customs brokers, and internal teams to ensure on-time pickups and deliveries.
• Support export and import clearance activities, including preparation of commercial invoices, packing lists, bills of lading, and other regulatory documents.
• Track shipments, update status in the transportation management system, and communicate exceptions to stakeholders.
• Help prepare quotes, rate comparisons, and routing options for customers and sales teams.
• Maintain accurate records and files, ensuring compliance with internal policies and applicable regulations.
• Assist with customer inquiries, provide timely updates, and help resolve basic shipment-related issues.
• Participate in process improvement initiatives and support onboarding of new clients or lanes as needed.
• Collaborate with cross-functional teams (Sales, Customer Service, Compliance, Warehouse) to ensure seamless operations.

Qualifications and Requirements

• Bachelor’s degree from a recognized university (completed or in progress). Candidates pursuing studies related to logistics, supply chain, business, or international trade are preferred.
• Internship-level position or early career stage with a keen interest in freight forwarding and logistics.
• Strong organizational and time-management skills with attention to detail.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and ability to learn industry software/tools quickly.
• Excellent written and verbal communication skills in English; proficiency in Arabic is advantageous.
• Ability to work effectively in a fast-paced environment, prioritize tasks, and manage multiple shipments concurrently.
• Demonstrates professionalism, integrity, and a customer-focused mindset.

Required Skills

• Logistics coordination
• Documentation and compliance tracking
• Data entry and record-keeping
• Problem-solving and issue resolution
• Communication and teamwork
• Analytical thinking and attention to detail
• Adaptability and eagerness to learn niche regulatory requirements

Benefits and Perks

• Hands-on training in international freight forwarding operations
• Mentorship from experienced logistics professionals
• Exposure to global supply chain processes and ERP/TMS systems
• Professional development opportunities and potential for full-time roles based on performance
• Competitive compensation package for internship position
• Collaborative and inclusive work environment in Egypt