Company: Teleperformance (TP) Location: New Cairo Plaza, New Cairo City, (On-site) Job Type: Full-time Salary: 18,000 EGP net per month + upselling incentives


Company Description
Teleperformance (TP) is a global digital business services company. With our extensive scale and strong local presence, we support our communities, clients, and the environment. We deliver advanced, digitally powered business services that help leading global brands streamline their operations in meaningful and sustainable ways.

The Role
We are looking for fluent English-speaking Customer Service Representatives to join our team. In this role, you will handle customer inquiries via phone, provide effective solutions, and ensure a positive customer experience.
This position requires flexibility to work rotational shifts, including mornings, evenings, nights, and weekends. The role also includes upselling incentives of up to $60 per sale.

Key Responsibilities
• Handle customer inquiries and resolve issues professionally • Document customer interactions accurately and efficiently • Maintain strong knowledge of products and services • Adhere to company policies, procedures, and quality standards

What We’re Looking For
• English level: B2 or above (spoken and written) • Excellent communication and problem-solving skills • Ability to work rotational shifts • No prior experience required — full training is provided • Graduates are welcome to apply


What We Offer • Net salary: 18,000 EGP (including KPIs) • Upselling incentives: up to $60 per sale • Overnight allowance: 90 EGP per hour for shifts starting from 6:00 PM • Overtime pay: $5 per hour • Transportation provided across Cairo and Giza • Door-to-door transportation for females after 11:00 PM • Medical and social insurance • Career growth opportunities after 6 months • Gym access and exclusive store discounts