Company Description E-planet Educational Services is an international publisher specializing in English Language Teaching (ELT), business training, and innovative digital learning materials that enhance student engagement. With over 50 schools and 120,000 students across North Africa and the Middle East, we are committed to delivering accessible and effective educational resources. Our services include teacher training, school management software, and an extensive franchise network of English schools. By addressing diverse educational and administrative needs through e-learning, custom courses, and textbooks, we aim to create impactful learning experiences at a local level. E-planet operates in five countries, continuously advancing educational excellence globally.
Role Description This is a full-time, on-site Customer Service Specialist role based in Cairo, Egypt. The Customer Service Specialist will assist clients with inquiries, provide solutions to their concerns, and ensure superior customer satisfaction. Responsibilities include managing customer communications via phone and other channels, addressing complaints effectively, maintaining customer experience standards, and ensuring a welcoming, positive interaction at every touchpoint.
Qualifications Proficiency in Customer Support and Customer Service practices Strong Customer Satisfaction and Customer Experience skills Exceptional Phone Etiquette and communication abilities Proven ability to handle and resolve customer inquiries with a positive attitude Experience in working within a team-driven environment Proficiency in English; additional language skills are a plus Strong organizational and multitasking abilities Prior experience in a customer service or related role is advantageous