About the company

• We are Qatar Insurance Company (QIC), the leading insurance provider in GCC. With a history dating back to 1964, we have established ourselves as a pioneer in the insurance industry, offering innovative solutions to meet the diverse needs of individuals and businesses.
• Our vision is to make QIC group become the first Digital Ecosystem in the region by combining insurance and non-insurance services in one platform. Through our digital platforms, such as qic.online and the QIC app, we empower customers to manage their needs anytime and anywhere.
   
• Our employees have been featured in Forbes 30 under 30, teach at online universities, serve on program committees of major IT conferences, and have previously worked at major international tech companies.
   

About the position

• We’re looking for a Telesales Specialist in Cairo, Egypt, to join QIC’s Call Centre team — the frontline of our brand across the UAE and Qatar. In this role, you’ll handle customer calls and digital inquiries, follow up on leads, support sales, and help customers choose the right insurance solutions. You’ll work in a high-performing team that consistently meets targets, and represents QIC with professionalism, accuracy, and care.
   

Responsibilities

• Handling customer inquiries through text channels (chat, email, messengers) in accordance with established standards
• Ensuring timely and accurate processing of all leads, requests, and customer interactions
• Providing consultations on company products and services, assisting customers in resolving issues and selecting suitable solutions
• Proactively contacting existing customers regarding insurance policy renewals
• Converting renewal opportunities into successful sales and reducing customer churn
• Identifying upsell and cross-sell opportunities during renewal interactions
• Entering and updating customer information and interaction results in the CRM system
• Following scripts and communication templates, adhering to quality standards
• Meeting individual KPIs