Role Overview

The Technical Operations Manager is responsible for ensuring the stability, scalability, and operational excellence of healthcare software platforms. This role sits at the intersection of engineering, infrastructure, compliance, and service delivery, ensuring systems operate reliably while meeting healthcare regulatory and security standards.

The ideal candidate combines strong technical understanding with disciplined operational leadership and the ability to translate business and clinical needs into resilient technical operations.

Key Responsibilities

Operational Management

• Own day-to-day technical operations for healthcare software platforms, including production systems, environments, and releases.
• Ensure high availability, performance, and reliability of applications and infrastructure.
• Lead incident management, root cause analysis, and post-incident improvements.

Infrastructure & Platform Oversight

• Oversee cloud and on-prem infrastructure (AWS, Azure, or similar).
• Manage CI/CD pipelines, deployment strategies, monitoring, and alerting.
• Ensure disaster recovery, backup, and business continuity plans are defined, tested, and maintained.

Compliance, Security & Quality

• Ensure systems comply with healthcare regulations and standards (e.g. HIPAA, GDPR, ISO 27001, local health data regulations).
• Work closely with security teams to enforce data protection, access controls, and audit readiness.
• Support validation, documentation, and operational audits required in healthcare environments.

Cross-Functional Leadership

• Act as a bridge between engineering, product, QA, customer support, and clinical/business stakeholders.
• Translate operational risks into clear business impact and mitigation plans.
• Support delivery teams by removing operational blockers and improving system readiness.

Team & Process Leadership

• Lead and mentor DevOps, SRE, and technical operations team members.
• Define and continuously improve operational processes, SLAs, and KPIs.
• Promote a culture of reliability, accountability, and continuous improvement.

Required Qualifications

• Bachelor’s degree in computer science, Engineering, or a related field.
• 7+ years of experience in software operations, DevOps, or technical operations roles.
• Proven experience managing production systems in regulated environments (healthcare preferred).
• Strong understanding of modern software architectures, APIs, databases, and cloud platforms.
• Hands-on experience with monitoring, incident management, and release management.

Preferred Qualifications

• Experience in healthcare software, health IT, or life sciences technology.
• Familiarity with compliance frameworks such as HIPAA, GDPR, ISO 13485, or similar.
• Experience scaling operations for SaaS platforms.
• Background in Agile and DevOps practices.

Key Skills & Competencies

• Strong operational mindset with attention to risk, reliability, and detail.
• Ability to communicate complex technical issues clearly to non-technical stakeholders.
• Calm, structured leadership during incidents and high-pressure situations.
• Process-driven, but pragmatic and delivery-focused.

What Success Looks Like

• Stable, secure, and compliant healthcare platforms.
• Reduced incident frequency and faster recovery times.
• Clear operational visibility through metrics and reporting.
• Strong collaboration between engineering, operations, and business teams.