VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

We are seeking an experienced Infrastructure Operations Architect to ensure the efficiency, security, and operational excellence of Office IT services. This role involves evaluating service performance, driving continual improvement, managing backend infrastructure, and ensuring compliance with ITIL best practices. You will act as a technical representative in key forums, support service go-live activities, and optimise business reporting processes.

• Handle customer escalations and ensure timely resolution to enhance satisfaction and productivity.


• Drive service improvement plans and monitor backend server health.


• Ensure service availability and performance targets are met.


• Manage incidents and service requests within SLA, including crisis management.


• Oversee configuration, deployment, and change management processes across environments.


• Maintain compliance with ITIL processes and KPIs.


• Provide technical expertise during service feasibility and ramp-up phases.


• Build strong relationships with stakeholders and deliver professional communication.


• Support knowledge transfer and empower first-line support teams.


• Manage operational budgets and forecast new service investments.

• Education: BSc in Engineering or Computer Science.


• Experience: 8–10 years in IT support, with strong expertise in Microsoft systems and cloud technologies (VMware, ESXi, Vcenter, Vsphere, Azure, O365).


• Technical Skills: Active Directory, DHCP, DNS, Windows Servers, storage systems, configuration management, automated deployment, and IT security compliance.


• Core Competencies: Strategic thinking, leadership, professional communication, and troubleshooting.


• Willingness to work according to German calendar, participate in on-call schedules, and travel internationally if required.

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

• Opportunity to work on global-scale infrastructure projects impacting Vodafone Group.


• Exposure to cutting-edge technologies and cloud platforms.


• Collaborative environment fostering innovation and continual improvement.


• Professional development through leadership and technical training.

• Advanced ITIL process design and governance.


• Strategic service management and operational excellence.


• Crisis management and high-impact incident resolution.


• Technical expertise in virtualisation, cloud services, and security compliance.

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.
#JDEnhancedByTARA

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