Jobs / Hotel Jobs / IT Support Analyst
Full Time
French Spirit (LA DUREE) -
Egypt , Cairo
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French Spirit (LA DUREE)
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Job Details

Experience 3 to 5 years
Salary Confidential
Employment Full Time
Education Not Specified","translations":{"name":{"ar":"غير محدد","en":"Not Specified
Category Restaurants
Industry Restaurants
  • Provide technical support for end users, systems, networks, email, and applications.
  • Act as the primary contact for ERP, HRMS, and POS L1 application support.
  • Maintain IT infrastructure across offices and stores, ensuring minimal downtime.
  • Collaborate with distributed teams to ensure effective communication and service delivery.
  • Serve as a liaison between IT and business units to align IT services with business needs.
  • Maintain accurate records of tickets, incidents, and service requests in the ITSM system.
  • Track and manage IT assets, SLAs, and service delivery compliance.
  • Analyze recurring incidents and recommend preventive solutions.
  • Participate in service performance reviews and continuous improvement initiatives.
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About French Spirit (LA DUREE)
Egypt, Cairo
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