Company Description

Aura Communication, established in 2012 in Cairo, Egypt, is a leading provider of Business Process Outsourcing (BPO) services. With over 800 employees, we specialize in delivering outstanding customer experiences tailored to meet our clients' unique needs. Our services include call center operations, inbound and outbound communication, back-office support, sales, marketing, and technical assistance. We pride ourselves on providing flexible, high-quality outsourced customer support solutions that make a difference.

Role Description

This is a full-time hybrid role for a fluent English-speaking Call Center Agent, based in Cairo, Egypt, with the flexibility to work partially from home. The primary responsibilities include handling customer inquiries, resolving complaints, providing detailed information about products or services, and ensuring an excellent customer experience. The agent will work closely with colleagues and use various tools to achieve service excellence and meet performance goals.

Qualifications

Strong communication and active listening skills to effectively engage with customers and address their needs Proficiency in English is a must Problem-solving and conflict resolution skills for addressing customer concerns effectively Ability to work in a team environment and adapt to a hybrid workflow Previous experience in customer service or a call center environment is an advantage Bachelor’s degree or equivalent is preferred but not required
What we offer
wfh & Sitepaid training transportation provided equipment provided social and medical insurance salary up to 20k with Kpis Cairo & Alex