Hostess – Hotel Job Summary: The Hotel Hostess is responsible for welcoming guests, ensuring a positive first impression, and providing excellent customer service throughout their visit. The role focuses on guest satisfaction, coordination with hotel departments, and maintaining a professional and welcoming environment. Key Responsibilities:Greet and welcome guests warmly upon arrival Escort guests to designated areas (restaurant, lounge, meeting rooms) Manage guest reservations and seating arrangements Answer guest inquiries regarding hotel services and facilities Coordinate with front desk, restaurant, and housekeeping teams Handle guest complaints politely and efficiently, escalating when necessary Maintain cleanliness and presentation of reception and waiting areas Follow hotel service standards and safety policies Required Skills & Qualifications:Excellent communication and interpersonal skills Professional appearance and positive attitude Strong customer service orientation Ability to work flexible hours, including weekends and holidays Previous hospitality experience preferred Hostess – Airport Job Summary: The Airport Hostess provides customer assistance and support to passengers, ensuring smooth airport operations and a comfortable travel experience. This role involves passenger guidance, information services, and compliance with airport regulations. Key Responsibilities:Welcome and assist passengers at terminals and gates Provide information on flight schedules, boarding procedures, and airport facilities Assist passengers with check-in, boarding, and transit processes Support elderly, VIP, and special-needs passengers Coordinate with airline staff, security, and ground services Handle passenger concerns in a calm and professional manner Ensure compliance with airport safety and security regulations Required Skills & Qualifications:Strong communication skills and customer-focused attitude Ability to remain calm under pressure Multilingual skills are an advantage Willingness to work shifts, including nights and holidays Prior experience in aviation or customer service preferred