Company: Ciscodia for Information Technology Solutions

At Ciscodia, we are expanding our team and looking for a motivated, detail-oriented Customer Service & Subscriptions Coordinator to help us deliver an exceptional customer experience across our digital platforms.

This role is ideal for someone who enjoys interacting with customers, managing subscriptions, and coordinating with internal teams to ensure smooth and efficient operations.

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???? Key Responsibilities:
• Manage customer subscriptions, purchases, and registrations through the company website.
• Respond promptly and professionally to customer inquiries across social media platforms (WhatsApp, Instagram, Facebook, TikTok, Snapchat).
• Follow up with new leads and convert inquiries into active subscriptions.
• Handle subscription lifecycle management (activation, suspension, modification, renewal).
• Coordinate daily with accounting and delivery teams to ensure accurate order execution.
• Ensure accuracy of customer data, including addresses, notes, and special requests.
• Resolve customer complaints efficiently while maintaining high satisfaction levels.
• Prepare daily and weekly reports on orders, subscriptions, and customer feedback.
• Support marketing efforts by engaging with customers and enhancing overall user experience.

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???? Requirements:
• Previous experience in customer service, subscription management, or sales (experience in service-based companies is a plus).
• Strong communication skills in Arabic and English.
• Excellent organizational and time-management skills with strong attention to detail.
• Ability to multitask and perform well under pressure.
• Proficiency in Excel and order management systems.
• Positive attitude, professional demeanor, and strong customer-focus mindset.

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???? Why Join Ciscodia?
• Growth-oriented and collaborative work environment
• Opportunity to work closely with cross-functional teams
• Real impact on customer experience and business success

???? Interested candidates are encouraged to apply or send their CV via LinkedIn.