Main Duties and Responsibilities:

Operations and Service Management:

• Quality Control: Ensure that all services (massages, baths, treatments) are delivered according to the spa's standard quality criteria.
• Inspection Rounds: Conduct regular inspections to ensure cleanliness of facilities, readiness of tools, and a calm general atmosphere.
• Problem Solving: Professionally and promptly address customer complaints to ensure they leave with the best possible impression.

Employee Relations (Linking to the Loyalty Plan):

• Leadership and Motivation: Directly supervise 130 employees and allocate tasks among shift managers.
• Implementing the Loyalty Plan: Responsible for recommending exceptional employees for rewards (vacations, bonuses, promotions).
• Training: Identify training needs for technicians and coordinate courses to enhance their efficiency.
• Scheduling: Approve shift schedules to ensure full coverage during peak times.

Financial Management and Inventory:

• Sales: Monitor daily revenues and work with the marketing manager to achieve the required targets.
• Inventory: Oversee the consumption of oils, products, and supplies, ensuring no waste or shortages occur.
• Reporting: Submit regular reports to senior management on financial performance, challenges, and development proposals