Dimofinf Operations Center - Egypt - Cairo

Experience: 2 to 4 years

Salary: Confidential

Employment: Full Time

Gender: Male

Education: Bachelor's Degree","translations":{"name":{"ar":"درجة البكالوريوس","en":"Bachelor's Degree

Job brief:

We are looking for a Quality Assurance Specialist to join our team and oversee the quality of all services that our organization provides. Quality Assurance Specialist responsibilities include developing quality standards, conducting tests and identifying issues in the production of our services.
Ultimately, you will work with a team to ensure our services meet our organization’s standards across the board.

Job Responsibility:

Review and evaluate employees’ phone, email, ticket, and chat records to ensure quality, accuracy, policy, up-to-date information, and core values are met.
Identify training and improvement needs per employees’ and Department as a whole.
Maintain a keen understanding of the Consultant Success Plan, policies, sales incentives, and best practices.
Provide coaching, constructive and timely feedback, advice and guidance based on quality assurance findings, and delivers performance feedback to employees.
Facilitate calibration sessions with the management team to ensure alignment and excellence is executed.
Analyze call trends and discover ‘pain points’ that could be worked on with other departments to improve the overall experience.

Post date: Today

Publisher: