- To ensure the delivery of products and services that meet customer requirements, achieve business targets, and maintain high levels of customer satisfaction in line with the company’s corporate strategy.
- The Customer Service Representative is one of the key interfaces between a major FMCG company and its customers, responsible for order processing and forecast management.
- The CS Executive communicates and collaborates with customers and internal stakeholders to ensure that the company fully meets customer expectations.
- Performance is measured and monitored through defined KPIs, which are continuously developed and tracked.
Specialist requirements: English fluent in spoken and writtenArabic fluent in spoken and writtenGerman would be supportiveComputer skills: SAP and MS Office (Word & Excel)Business orientedProcess knowledgeProduct knowledge Important personal requirements:Ability to perform under pressureCommunicative character / open minded / flexibleSelf motivatedTeam spiritHigh sense of customer orientationCost consciousAble to adapt in all environmentsAnalytical skills