- Coordinate and manage service requests, ensuring timely and accurate processing.
- Filling new installation reports, Engineers' daily visits, and Pending quotations.
- External visits appointments.
- Customer’s complaints.
- Handling new installation requests.
- Answer Incoming & outgoing mails.
- TCI invoices.
- Providing all business-related reports to SC upon request.
- Order Shipment outside Cairo
- Issuing maintenance reports.
- Calculate the maintenance monthly & quarterly invoices
- Create & book the spare parts on Oracle
- Receive the P.Os and create the invoices
- Create the quotation and send it to the customers, then follow up with them
- Send monthly reports
- Follow up with customers about the payments
- Follow up with the finance department about invoices' delivery and collection.
- Follow up on toner delivery with our runners.
Send reminder e-mails with new quarterly maintenance invoices & contracts renewals