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IT Service Desk Specialist

Erada - Egypt - Cairo
Experience: 2 to 4 years
Salary: Confidential
Employment: Full Time
Gender: Male
Education: Bachelor's Degree","translations":{"name":{"ar":"درجة البكالوريوس","en":"Bachelor's Degree

Key Responsibilities:

  • Provided the first tier of support and troubleshooting.
  • Dealing with incoming issues day to day in a professional manner over the Ticketing system, Email & phone calls
  • Follow up on the Implementation and Modification processes of the IT system
  • Advise, and train users on appropriate action and how to use different types of systems.
  • Responding on time to IT service issues and requests.
  • Follow up with users daily to make sure their computer systems are functioning properly.
  • Acting as a vocal point between the users and the concerned teams internal the IT departments.
  • Install, configure, troubleshoot, diagnose, and resolve problems in all OS Systems (Windows, Linux, Android), Computer Applications, Tablets, Multifunction Printers, Camera,
  • VOIP IP Phones, and Networks.
  • Solid knowledge of remote applications (TeamViewer, Any Desk, etc.).
  • knowledge of EDR, MDM, Antivirus, Backup, Maintenance, and Recovery data Applications (Acronis, CloneZilla, Hiren's Boot CD PE).
  • Working in teamwork and Sharing knowledge with team colleagues
Apply on the Job Website
Post date: 29 December 2025
Publisher: Wuzzuf .com
Post date: 29 December 2025
Publisher: Wuzzuf .com