Capital hills development - مصر - الجيزة

الخبرة: ٣ الى ٦ سنوات

الراتب: Confidential

توظيف: دوام كامل

النوع: ذكر

التعليم: Bachelor's Degree","translations":{"name":{"ar":"درجة البكالوريوس","en":"Bachelor's Degree

Lead and manage customer interactions to ensure a seamless and positive experience across all channels.
Analyze customer feedback and data to identify trends, areas for improvement, and actionable insights.
Collaborate with cross-functional teams to resolve complex customer issues promptly and effectively.
Develop and implement customer service strategies that align with company goals and enhance satisfaction.
Mentor and support junior team members, fostering a culture of excellence and continuous learning.
Monitor key performance indicators (KPIs) related to customer satisfaction and service quality.
Handle escalated customer concerns with professionalism, empathy, and a solutions-oriented approach.
Contribute to the design and optimization of customer service processes and workflows.
Prepare and present regular reports on customer experience metrics and initiatives to senior management.
Stay updated on industry best practices and emerging trends in customer excellence and service delivery.

تاريخ النشر: ٢٨ ديسمبر ٢٠٢٥

الناشر: