Accountabilities
Ensure all IT assets and software are updated in line with company policies to maintain security
and compliance.
Manage and track IT asset inventory to ensure accuracy, availability, and alignment with
operational requirements.
Position: IT Operations Engineer
Reporting line: IT Operations Section Head
Department: IT
Grade:
Issuance Date:
Perform day-to-day IT operations tasks to ensure smooth and uninterrupted business
operations.
Resolve complex and escalated user issues accurately and efficiently to restore service and
minimize downtime.
Execute operational improvement plans to enhance efficiency and support business objectives.
Facilitate regular feedback and performance discussions with team members to align priorities
and drive continuous improvement.
Communication
Internal Relationships External Relationships
- IT Infrastructure Team
- IT Operations Team
- Application / Development Teams
- Business Users
- Managed Service Providers
- Auditors
- Licensing & Support Partners
- Work Environment
- In Office: 70%
- Out of Office: 30%
- Work Hazard: N/A
- Working Days: 5
- Days off: 2
- Working Hours: 8