- Lead, motivate, and manage a team of telesales representatives (consists of 5-7 agents).
- Monitor daily performance metrics and provide regular feedback and coaching to team members.
- Develop and implement effective telesales strategies to maximize outbound call efficiency and conversion rates.
- Conduct regular training sessions to enhance product knowledge and sales techniques within the team.
- Handle escalated customer inquiries and resolve complex issues to ensure customer satisfaction.
- Prepare and analyze sales reports, identifying trends and areas for improvement.
- Ensure compliance with company policies, procedures, and quality standards in all telesales activities.
- Recruit, onboard, and train new telesales staff as needed.
Minimum of 3 years experience in telesales or call center roles.Proven experience in a supervisory or team leader position.Ability to handle high-pressure situations and resolve conflicts effectively.Proficiency in CRM software and Microsoft Office Suite.