we are seeking a skilled and proactive IT Support & Office Administrator to join our Cairo team. We are looking for someone who can ensure smooth daily IT operations, provide hands-on support to our staff, maintain our IT infrastructure, and assist with essential administrative tasks that keep the office running efficiently
Key Responsibilities (IT Support):
- Provide Level 1 and Level 2 technical support to all office staff.
- Troubleshoot and resolve hardware issues (laptops, printers, Cisco switches/routers, etc.).
- Handle laptop formatting, software installation, configuration, and ongoing updates.
- Perform basic network support, monitor cabling, and ensure infrastructure health.
- Coordinate with external service providers and vendors when required.
- Prepare and submit weekly IT health-check and activity reports to management.
Administrative Responsibilities:
- Support day-to-day administrative and office operations.
- Assist executives with scheduling, documentation, and internal coordination.
- Manage office supplies, inventory, and general facility needs.
- Maintain smooth communication between the Cairo office and management teams.
Requirements:4–6 years of experience in ITIL V3 support or a similar IT technical role.Bachelor’s degree in computer science or a related field.Strong knowledge of Mac, Windows OS, Windows Server, Microsoft 365, and standard office applications.Solid understanding of networking infrastructure, cabling, and troubleshooting.Strong communication, organizational, and reporting skills.Ability to manage both technical and administrative responsibilities effectively.Professional, reliable, and solution-oriented mindset.