Supsurge - Egypt - Cairo

Experience: 2 to 4 years

Salary: 10000 - 12000 EGP

Employment: Full Time

Gender: Male

Education: Bachelor's Degree","translations":{"name":{"ar":"درجة البكالوريوس","en":"Bachelor's Degree

Serve as the primary point of contact for customers, addressing inquiries and resolving issues related to export processes and logistics.
Provide timely and accurate information regarding product availability, order status, and shipping details to both local manufacturers and international buyers.
Coordinate with internal teams to ensure seamless communication and execution of customer requests.
Assist customers in navigating regulatory compliance requirements and documentation for international shipments.
Monitor and track orders, proactively updating customers on progress and any potential delays.
Handle escalated customer concerns with professionalism, ensuring swift resolution and customer satisfaction.
Document all customer interactions and feedback in the CRM system for continuous improvement.
Support B2B matchmaking efforts by facilitating introductions and communication between manufacturers and global partners.
Collaborate with the logistics team to ensure efficient end-to-end delivery and address any operational challenges.
Contribute to the development and improvement of customer support processes and best practices.

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