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Call Center Agent

GROOVY Medical Spa - Egypt - Cairo
Experience: 1 to 2 years
Salary: Confidential
Employment: Full Time
Gender: Female
Education: Bachelor's Degree","translations":{"name":{"ar":"درجة البكالوريوس","en":"Bachelor's Degree
  • Respond promptly and professionally to incoming calls from clients, addressing inquiries and providing information about GROOVY Medical Spa’s services.
  • Schedule, confirm, and manage client appointments using the spa’s booking system.
  • Handle client concerns, complaints, or feedback with empathy and efficiency, escalating issues to the appropriate department when necessary.
  • Maintain accurate records of client interactions, transactions, and feedback in the CRM system.
  • Educate clients about available services, promotions, and packages to maximize their experience and satisfaction.
  • Collaborate with other departments such as medical, spa, and gym teams to ensure seamless client service.
  • Follow up with clients post-appointment to gather feedback and ensure satisfaction.
  • Adhere to all company policies, procedures, and quality standards in client communications.
  • Assist with administrative tasks related to client management and service delivery.
  • Participate in ongoing training to stay updated on new services, products, and best practices.
Apply on the Job Website
Post date: Today
Publisher: Wuzzuf .com
Post date: Today
Publisher: Wuzzuf .com