Full Time
International New -
Egypt , Cairo
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International New
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Job Details

Experience 1 to 3 years
Salary Confidential
Employment Full Time
Gender Male
Education Bachelor's Degree","translations":{"name":{"ar":"درجة البكالوريوس","en":"Bachelor's Degree
Industry Wireless
  • Contact complaining customers and respond promptly to their problems.
  • Investigate the customers’ complaints and communicate with concerned parties” internal & External “
  • Follow up aggressively the assigned complaints tickets till solving within targeted KPI’s.
  • Identify customers’ needs and provide positive experience in solving customers’ complaints. 
  • Ensure achieving customer satisfaction levels by resolving complaints effectively.
  • Escalate the unresolved and complicated complaints to the line manager on time.
  • Prepare periodical reports summarizing customers’ complaints analysis. 

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Egypt, Cairo
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