:Company Description

• AMAN Holding, a subsidiary of Raya Holding, is a leading Egyptian Fintech Company that focuses on financial inclusion and providing easy financial solutions using smart technology. Since its inception, AMAN Holding has rapidly expanded its services to include electronic payments, consumer finance, and microfinance, catering to a diverse customer base. With a commitment to supporting non-banked customers, AMAN Holding strives to meet all financial needs through innovative solutions.

:Responsibilities

• Makes outbound calls to customers who applied but didn’t complete onboarding to assist them through the process and increase activation rates.
• Calls customers who signed up but haven’t transacted to identify reasons and encourage usage of CF products.
• Engages dormant customers who stopped transacting to reintroduce product value and recover inactive accounts.
• Contacts eligible customers for limit increases to upsell and expand customer product usage based on eligibility.
• Maintains excellent knowledge of CF products and processes to provide accurate information and resolve customer concerns effectively.
• Identifies customer needs and objections during calls to tailor conversations that improve customer engagement and satisfaction.
• Logs all call information and updates call statuses accurately in the system to ensure reliable tracking and support follow-up actions.

:Qualifications

• 1-3 years of experience
• .Bachelor’s degree in Commerce or equivalent
• Customer Centricity
• Strong Communication Skills
• Problem-Solving
• Operational Awareness
• Empathy & Listening
• Accuracy & Attention to Detail
• Accountability and Ownership
• CRM Systems
• Excel or Google Sheets