Company Description Solana Hospitality, established in 2020, is a leading luxury hospitality brand specializing in high-end villas, mansions, and boutique hotels in Cairo, Egypt. Known for creating exquisite and private spaces, Solana offers travelers premium services and serene comfort in New Cairo's most sought-after locations. Renowned for its $15 million portfolio, the brand has gained recognition on platforms such as Airbnb and Booking.com. In recent years, Solana has ventured into the boutique hotel segment and is collaborating on projects in the 5-star hotel market, solidifying its position in Cairo's luxury hospitality landscape. At Solana, we create unforgettable spaces for discerning guests.
Role Description Greet and register guests, providing a warm and professional welcome Perform check-in and check-out procedures accurately and efficiently Handle guest inquiries and requests promptly and courteously Manage reservations and room assignments using hotel management software Process payments and maintain accurate financial records Assist with currency exchange and safety deposit box services Collaborate with other departments to ensure guest satisfaction Promote hotel services and local attractions to enhance guest experience Address and resolve guest complaints in a timely and professional manner Maintain a clean and organized front desk area Ensure compliance with hotel policies and safety procedures Assist with night audit duties when assigned to evening shifts
Qualifications Proficiency in Receptionist Duties, Check-in processes, and Front Office operations Strong Customer Service and Communication skills to provide excellent guest experiences Customer-focused attitude and problem-solving ability Attention to detail and organizational skills Proficiency in using property management systems is a plus Previous experience in the hospitality industry or a similar role is preferred Fluency in English; additional language skills are an advantage
Package is 15000EGP basic salary plus quarterly revenue share.