User Support and Helpdesk

• Provide daily technical support to all company users for hardware, software, email, and system issues.
• Install, configure, and troubleshoot PCs, printers, scanners, VoIP phones, and related peripherals.
• Maintain a ticketing/support log and ensure timely resolution based on priority.
• Conduct user onboarding/offboarding including IT access setup and recovery.

Server & Network Administration

• Support and monitor Windows Server, Active Directory, DNS, DHCP, and file sharing services.
• Manage and secure access rights, Group Policies, shared drives, and network permissions.
• Monitor and troubleshoot LAN / WAN / Wi-Fi issues and ensure system uptime.

ERP & CRM Systems Support

• Provide first-level support for ERP and CRM users including data access and role permissions.
• Coordinate with software vendors for issues beyond internal control.
• Ensure data accuracy, smooth transaction flow, and system performance.

Data Backup & IT Documentation

• Implement and monitor daily and periodic backup plans for servers and critical systems.
• Ensure disaster recovery readiness and ability to restore operations quickly.
• Maintain updated documentation for IT assets, software licenses, passwords, configurations, and changes.

Cybersecurity & IT Compliance

• Ensure endpoint protection (anti-virus, firewalls, patches, and firmware updates).
• Monitoring user authentication, access control, and suspicious activities.
• Enforce password policies and compliance with IT security standards.
• Support security audits and risk mitigation actions.

Hardware & Software Management

• Maintain IT inventory (laptops, PCs, network devices, licenses, etc.).
• Oversee installation and renewal of all licensed software.
• Assist in IT procurement: specifications, vendor evaluation, and setup.

Support for Business Continuity & Digital Improvements

• Provide recommendations for system upgrades and infrastructure improvements.
• Participate in ongoing IT and digital transformation initiatives.
• Perform any additional tasks required to support IT operations.