Key Responsibilities:

• Development and Oversight of QA and QC Systems:
  Design, establish, and sustain comprehensive Quality Assurance and Quality Control frameworks tailored for Facilities Management (FM) and Hard Services. Create and enforce quality policies, procedures, and standards aligned with ISO 9001 and on Total Quality Management (TQM).
• Leadership and Team Management:
  Directly lead the QA and QC supervisors and their teams by providing ongoing training, development, and support aimed at improving quality processes, conducting audits, and implementing corrective and preventive actions.
• Quality Auditing and Inspection Coordination:
  Organize and execute regular quality audits, inspections, and evaluations to verify adherence to contractual and quality requirements. Initiate and supervise corrective measures in response to audit outcomes.
• Performance Monitoring and Reporting:
  Gather, assess, and communicate key quality performance indicators such as defect frequencies, audit results, and customer satisfaction ratings. Produce detailed reports for senior leadership to guide informed decision-making.
• Driving Continuous Quality Improvement:
  Facilitate root cause analysis and champion quality enhancement programs using methodologies such as Lean and Six Sigma to optimize operations and reduce variability in service delivery.
• Collaborative Engagement with the team:
  Liaise closely with operational teams in FM and Hard Services, along with clients and suppliers, to uphold quality standards and effectively handle customer feedback and complaint resolution.
• Risk Management in Quality Processes:
  Identify risks pertaining to quality within FM and Hard Services, and develop and enforce strategies for prevention and correction to sustain service excellence.
• Quality Documentation and Compliance:
  Maintain and update quality-related documentation, including procedures, audit findings, non-conformance reports, and ensure compliance with regulatory standards.
• Support for New Service/Contracts Introductions:
  Ensure new services and contracts meet established quality requirements by overseeing relevant documentation and standards adherence.

 

 

Technical Skills and Competencies: Comprehensive Technical Knowledge:Strong understanding of critical building systems such as electrical, HVAC, plumbing, generators, and boilers, with the ability to operate, maintain, and troubleshoot essential mechanical equipment.Quality Management Expertise:Proficiency in quality management systems (QMS) like ISO 9001, Total Quality Management (TQM), Lean, and Six Sigma. Skilled in implementing, auditing, and maintaining quality standards and processes specific to Facilities Management.Process Optimization and Problem-Solving:Expertise in continuous process improvement methodologies like Lean and Six Sigma aimed at enhancing operational efficiency, reducing errors, and strengthening service delivery. Strong analytical skills to rapidly identify problems and develop effective solutions.Technical Documentation:Skilled in preparing and managing technical quality documentation, including audit reports, corrective and preventive action plans, compliance records, and quality procedures.Regulatory and Standards Compliance:Thorough knowledge of local and international quality regulations and standards applicable to the facilities sector, ensuring that management practices meet legal and contractual requirements.Project and Vendor Quality Management:Experience managing quality dimensions across projects, coordinating with vendors and contractors, and ensuring adherence to service level agreements (SLAs).Software Proficiency:Familiarity with Quality Management Systems (QMS) software, Computerized Maintenance Management Systems (CMMS), and other digital tools for quality monitoring, reporting, and service management.Strategic and Analytical Leadership:Strong strategic thinking combined with analytical capabilities focused on quality management goals and outcomes. Skillful at leading QA/QC teams and driving continuous quality improvements.Communication and Stakeholder Collaboration:Excellent communication skills to prepare detailed quality reports and to effectively interact with all stakeholders, including operational teams, clients, and suppliers, to uphold quality standards and resolve issues.Customer-Centric Problem Resolution:Commitment to a customer-focused approach, actively troubleshooting and addressing quality concerns to ensure service excellence.Quality Audits and Compliance Monitoring:Proficient in conducting quality audits, applying inspection techniques, and monitoring compliance to enforce quality and operational standards consistently.Relevant Experience:Demonstrates several years of progressive experience in quality assurance, control, or operations management within Facilities Management or related technical fields. QualificationsEducationBachelor’s degree in Engineering (Mechanical, Electrical, or Industrial), Quality Management, Facilities Management, or a related technical discipline.A Master’s degree in Quality Management, Business Administration, or Facilities Management is an advantage.Professional CertificationsISO 9001 Lead Auditor or Internal Auditor certification.Six Sigma Green Belt or higher (Lean Six Sigma preferred).Certified Manager of Quality/Organizational Excellence (CMQ/OE) or equivalent professional qualification.Additional certifications related to Facilities Management (e.g., IFMA’s Certified Facility Manager (CFM), NEBOSH, or IOSH) are desirable.ExperienceMinimum 7–10 years of progressive experience in Quality Assurance and Quality Control within Facilities Management, Engineering, or Hard Services sectors.Proven experience implementing and maintaining Quality Management Systems (QMS) aligned with ISO standards.Demonstrated record of leading QA/QC teams in large-scale facilities operations or multi-site environments.Strong exposure to vendor/contractor management, auditing, and performance evaluation in service-oriented contracts.Hands-on familiarity with CMMS, QMS software, and quality reporting platforms.Technical CompetenciesIn-depth technical knowledge of building and infrastructure systems (HVAC, electrical, plumbing, generators, and mechanical equipment).Strong analytical and root cause analysis capabilities using data analysis tools (e.g., Excel, Power BI, SPSS).Practical knowledge of continuous improvement methodologies such as Lean and Six Sigma.