- Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly and professionally.
- Collaborate with cross-functional teams to ensure seamless customer journeys from pre-sale to post-sale support.
- Monitor and analyze customer feedback to identify trends, pain points, and opportunities for service improvement.
- Develop and implement strategies to enhance customer satisfaction and loyalty.
- Manage customer complaints and escalate complex issues to relevant departments for swift resolution.
- Maintain accurate records of customer interactions, transactions, and feedback in the CRM system.
- Provide product information, recommendations, and troubleshooting support to customers.
- Assist in the creation and refinement of customer service policies and procedures.
- Support the onboarding and training of new team members in customer experience best practices.
- Contribute to the continuous improvement of processes to optimize the overall customer experience.
Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.3-5 years of experience in customer experience, customer support, or a similar role.Proven ability to handle customer inquiries and resolve issues in a fast-paced environment.Excellent verbal and written communication skills.Strong problem-solving and conflict resolution abilities.Demonstrated ability to work collaboratively within a team.Experience using CRM systems and customer support tools.Exceptional organizational skills and attention to detail.Ability to multitask and prioritize effectively.Willingness to work onsite in a fast-growing, innovative company.