- Manage and engage with the community on platforms such as social media, forums, Discord, Slack, or branded platforms.
- Respond to community questions, comments, and feedback in a timely and helpful manner.
- Help execute community engagement strategies and campaigns to boost participation and retention.
- Monitor community health and sentiment; escalate issues or insights to relevant teams.
- Organize and promote online/offline community events, such as AMAs, webinars, meetups, or content collaborations.
- Collaborate with marketing, product, and customer support teams to ensure consistent messaging and support.
- Assist in creating community content, including newsletters, discussion prompts, guides, or FAQs.
- Track community growth, engagement, and report on KPIs regularly.
- Support onboarding of new community members and maintain a welcoming environment.
Proven experience as a Community Specialist, Social Media Manager, or similar role.Excellent written and verbal communication skills.Strong interpersonal skills with a customer-focused mindset.Familiarity with community platforms and tools (e.g., Discord, Facebook Groups, Reddit, Circle, Discourse).Ability to analyze engagement metrics and suggest improvements.Creative thinking and problem-solving skills.Highly organized, self-motivated, and able to manage multiple tasks simultaneously.