- Develop and maintain strong relationships with clients in the hospitality and retail sectors.
- Act as the primary point of contact for client inquiries, ensuring timely and effective resolution of issues.
- Identify client needs and recommend appropriate IT solutions to enhance their business operations.
- Coordinate with internal teams to deliver seamless service and support to clients.
- Monitor client satisfaction and proactively address concerns to ensure high retention rates.
- Prepare and deliver presentations on products and services to prospective and existing clients.
- Track and report on client engagement metrics and feedback to inform continuous improvement.
- Assist in the onboarding process for new clients, ensuring a smooth transition and setup.
- Maintain accurate records of client interactions and transactions in the CRM system.
- Stay updated on industry trends and best practices to provide informed guidance to clients.
Bachelor’s degree in Business Administration, Marketing, Information Technology, or a related field.3-5 years of experience in relationship management, sales, or account management roles.Proven ability to build and maintain professional relationships with clients.Strong communication and interpersonal skills, both written and verbal.Demonstrated problem-solving abilities and a client-focused mindset.Experience working in the hospitality or retail industry is highly desirable.Ability to work independently and collaboratively within a fast-paced environment.Excellent organizational and time management skills.Proficiency in using CRM software and Microsoft Office Suite.Willingness to work onsite as required.