- Respond promptly and professionally to customer inquiries via phone, email, and chat in German.
- Resolve customer issues efficiently while maintaining a high level of customer satisfaction.
- Document all customer interactions accurately in the CRM system.
- Collaborate with internal teams to escalate and resolve complex issues.
- Provide product and service information to customers in a clear and concise manner.
- Identify and report recurring customer concerns and suggest process improvements.
- Follow up with customers to ensure their issues are fully resolved.
- Meet or exceed individual and team performance targets and KPIs.
- Maintain up-to-date knowledge of company products, services, and policies.
- Participate in ongoing training and development sessions to enhance skills.
IT specialist for system administration, or have already gained professional experience as an IT support employeeEnglish and German at C1 levelOne who is interested in self-development and collaborative growth, we will support your professional and personal development with paid certifications through our organization Strong service mindset, and customer-centered, independent, and solution-oriented work is important to you