- Handle inbound and outbound customer calls in a professional and courteous manner.
- Resolve customer inquiries, complaints, and issues efficiently while maintaining high satisfaction levels.
- Document all customer interactions accurately in the CRM system.
- Follow up with customers to ensure their issues are resolved and expectations are met.
- Collaborate with team members and other departments to address complex customer needs.
- Meet or exceed individual and team performance targets, including call handling time and quality metrics.
- Provide detailed product and service information to customers as needed.
- Escalate unresolved or sensitive issues to the appropriate supervisor or department.
- Participate in ongoing training and development sessions to enhance product knowledge and customer service skills.
- Adhere to company policies, procedures, and compliance standards at all times.
2 to 5 years of experience in a call center, customer service, or related field.Excellent verbal and written communication skills.Strong problem-solving and conflict resolution abilities.Ability to multitask and manage time effectively in a fast-paced environment.Proficiency in using call center software and CRM systems.Demonstrated ability to work independently and as part of a team.High attention to detail and organizational skills.Flexibility to work full-time, under limited supervision, and in an on-site office arrangement.Strong interpersonal skills with a customer-focused attitude.Willingness to participate in ongoing training and adapt to new processes.