- Lead and manage complex customer inquiries, ensuring timely and effective resolution.
- Serve as the primary point of contact for escalated customer issues, demonstrating empathy and professionalism.
- Collaborate with cross-functional teams to address customer needs and improve service delivery.
- Monitor and analyze customer feedback to identify trends and recommend process improvements.
- Mentor and support junior customer service representatives, fostering a culture of continuous learning.
- Develop and maintain comprehensive knowledge of company products, services, and policies.
- Prepare and deliver detailed reports on customer service metrics and performance.
- Assist in the development and implementation of customer service strategies and best practices.
- Participate in training sessions and workshops to stay updated on industry trends and service techniques.
- Ensure compliance with company standards and regulatory requirements in all customer interactions.
Strong Interpersonal Skills2-5 years of experience in customer serviceProficiency in Customer Satisfaction, Customer Support, and Customer ServiceExperience in Customer Service ManagementExceptional communication and problem-solving skillsAbility to work effectively in a team and lead customer service operationsExperience in the real estate industry is a plusHolding a Bachelor's degree