- Responsibilities:
- Provide technical support to ERP system users via phone, email, or in-person
- Troubleshoot and resolve system technical issues (desktop and web)
- Monitor system performance and conduct regular maintenance
- Assist with system updates, patches, and optimization
- Document technical issues, resolutions, and user guides
- Collaborate with IT, developer teams, and business units to ensure system integrity and improvements
- Conduct end-user training on ERP functionalities and best practices
- Ensure data integrity and security within the ERP environment
- Support integration with other business applications
- Manage user access, roles, and permissions
- Participate in system testing, validation, and upgrade cycles
- Qualifications: - 1–3+ years of experience in technical or system support roles, preferably with ERP systems - Strong knowledge of ERP technologies including .NET and SQL Server - Familiarity with web front-end frameworks such as jQuery and Bootstrap is a plus - Proficient in troubleshooting both desktop and web applications - Strong problem-solving and analytical skills - Good communication skills to explain technical information to users - Ability to manage multiple support requests and prioritize effectively - Experience with database management and SQL - Customer service orientation and teamwork skills