- Supervise daily operations of the reception desk to ensure smooth and efficient guest check-in and check-out processes.
- Lead, train, and motivate reception staff to deliver outstanding customer service and maintain high standards of professionalism.
- Handle guest inquiries, complaints, and special requests promptly and professionally, ensuring guest satisfaction at all times.
- Coordinate with housekeeping, maintenance, and other departments to ensure seamless communication and guest service delivery.
- Monitor and manage room reservations, availability, and allocation using the hotel’s property management system.
- Prepare and maintain shift schedules, ensuring adequate coverage for all reception shifts.
- Oversee cash handling, billing, and payment procedures in compliance with hotel policies.
- Conduct regular briefings and training sessions for reception staff to enhance skills and knowledge.
- Ensure the reception area is clean, organized, and presentable at all times.
- Generate and review daily reports related to guest arrivals, departures, and occupancy.
Minimum of 1 year and up to 3 years of experience in a front desk or reception role within the hospitality industry.Proven experience in a supervisory or team lead position is highly desirable.Strong organizational and multitasking abilities in a fast-paced environment.Excellent verbal and written communication skills.Demonstrated ability to resolve guest issues with professionalism and empathy.Proficiency in hotel management software and MS Office applications.Ability to work flexible hours, including weekends and holidays, as required.Strong attention to detail and commitment to delivering high-quality service.Ability to lead and motivate a diverse team.Professional appearance and demeanor.