- Handle inbound and outbound customer calls in a professional and courteous manner.
- Resolve customer inquiries, complaints, and requests efficiently and accurately.
- Document all customer interactions and update relevant information in the system.
- Provide product and service information to customers, ensuring clarity and accuracy.
- Escalate complex issues to the appropriate departments or supervisors as needed.
- Meet or exceed individual and team performance targets, including call handling time and customer satisfaction metrics.
- Follow established scripts, procedures, and guidelines to ensure consistency and quality.
- Participate in ongoing training sessions to stay updated on products, services, and best practices.
- Collaborate with team members and other departments to ensure seamless customer experiences.
- Maintain confidentiality of customer information and adhere to company policies and data protection regulations.
1-3 years of experience in a call center, customer service, or related role.Excellent verbal and written communication skills.Strong problem-solving abilities and attention to detail.Ability to work effectively in a fast-paced, office-based environment.Proficiency in using call center software, CRM systems, and standard office applications.Demonstrated ability to handle challenging customer interactions with professionalism.Strong organizational and multitasking skills.Willingness to work flexible hours, including weekends or shifts as required.Ability to work both independently and as part of a collaborative team.Commitment to maintaining high standards of customer service and confidentiality.