- Develop and implement comprehensive CRM strategies to enhance customer engagement and retention.
- Oversee the daily operations of the CRM system, ensuring data integrity and optimal performance.
- Analyze customer data and feedback to identify trends, opportunities, and areas for improvement.
- Collaborate with sales, marketing, and customer service teams to align CRM initiatives with business objectives.
- Design and execute targeted campaigns to nurture leads and maximize conversion rates.
- Monitor and report on key CRM metrics, providing actionable insights to senior management.
- Lead the selection, customization, and integration of CRM software solutions.
- Train and support team members on CRM best practices and system usage.
- Ensure compliance with data privacy regulations and company policies.
- Continuously evaluate and refine CRM processes to drive efficiency and customer satisfaction.
Minimum of 7 years of experience in CRM management or a related field.Proven track record in developing and executing CRM strategies in a fast-paced environment.Strong analytical skills with the ability to interpret complex data sets.Experience with leading CRM platforms and tools.Excellent communication and interpersonal skills.Demonstrated leadership abilities with experience managing cross-functional teams.Ability to work onsite and collaborate effectively with internal stakeholders.Solid understanding of customer journey mapping and lifecycle management.Familiarity with data privacy laws and best practices.Bachelor’s degree in Business Administration, Marketing, Information Technology, or a related field.