IT Help Desk

IETOS - Egypt - Cairo
  • Respond to user support requests through calls, emails, or ticketing systems.
  • Diagnose and resolve hardware, software, and network problems efficiently. 
  •  Install, configure, and maintain desktops, laptops, printers, and other peripherals. 
  • Set up and manage user accounts, permissions, and access rights in Active Directory or similar systems. 
  • Provide on-site and remote support to end-users across departments. 
  •  Escalate unresolved issues to the IT Manager when required.
  • Perform regular system checks and preventive maintenance.
  • Monitor network connectivity and report any outages or performance issues. 
  • Assist in the setup of new workstations, network points, and communication lines. 
  • Support the rollout of software updates, patches, and security configurations

Bachelor’s degree in computer science, Information Systems, or related field.1–2 years of experience in IT support or a similar role (fresh graduates with strong technical knowledgeStrong knowledge of Windows OS, Microsoft Office, and basic networking.  Familiarity with IT hardware components, LAN/WAN environments, and troubleshooting tools.Knowledge of ticketing systems is an advantage. Strong problem-solving and analytical skills. Ability to work under pressure and manage multiple tasksReliable, punctual, and committed to maintaining confidentiality. May require occasional after-hours or weekend work during system upgrades or maintenance. Office and field-based depending on operational needs.
Post date: Today
Publisher: Wuzzuf .com
Post date: Today
Publisher: Wuzzuf .com