- Respond to user support requests through calls, emails, or ticketing systems.
- Diagnose and resolve hardware, software, and network problems efficiently.
- Install, configure, and maintain desktops, laptops, printers, and other peripherals.
- Set up and manage user accounts, permissions, and access rights in Active Directory or similar systems.
- Provide on-site and remote support to end-users across departments.
- Escalate unresolved issues to the IT Manager when required.
- Perform regular system checks and preventive maintenance.
- Monitor network connectivity and report any outages or performance issues.
- Assist in the setup of new workstations, network points, and communication lines.
- Support the rollout of software updates, patches, and security configurations
Bachelor’s degree in computer science, Information Systems, or related field.1–2 years of experience in IT support or a similar role (fresh graduates with strong technical knowledgeStrong knowledge of Windows OS, Microsoft Office, and basic networking. Familiarity with IT hardware components, LAN/WAN environments, and troubleshooting tools.Knowledge of ticketing systems is an advantage. Strong problem-solving and analytical skills. Ability to work under pressure and manage multiple tasksReliable, punctual, and committed to maintaining confidentiality. May require occasional after-hours or weekend work during system upgrades or maintenance. Office and field-based depending on operational needs.