- Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, or through a central reservation system
- Creates and maintains reservations records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications
- Answer inquiries by clarifying desired information; researching, locating, and providing information
- Fulfils requests by clarifying desired information; completing transactions; forwarding requests
- Assist customers with the planning and bookings aspect of their queries
- Ensure that hotel confirmation number is acquired from the hotel
- Reconfirming if the hotel received the payment method provided for the booking and/or if the booking is covered by supplier or any payment method by company
- Dealing with the relocation if the booking was not confirmed in the original hotel in case the supplier and contracting failed to secure the space in the original booked one
- Ensure to action any amendment or cancelled request received from the customer
- Assisting the hotel with manual Virtual Credit Card (VCC) if the generated one decline for any reason
- Ensure to action any special request or remark exist in the booking
- Ensure to do the reconciliation correctly and properly on daily basis
- Reconfirm and ensure that all cancelled bookings are checked with the hotel or supplier and if there are charges applied or not
from 1 to 3 years’ experience of experience operation and reservation field, administrative work, and data encoding in the systemExcellent of English business communication (Verbal, written)Analytical and Critical thinkingExcellent problem-solving and negotiating skillsKnowledgeable with hotels and other hospitality industries detailstime management & multitasking skills Bachelor’s Degree in the same field